About this role
Cleveland Clinic London seeks a Ward Clerk to join the Neuro-Rehabilitation team. This part-time role plays a vital role in the patient’s journey, contributing to smooth ward operations. Assist with administration processes and handle patient/relative enquiries courteously, respecting dignity and confidentiality.
Manage procedure and operating theatre lists while communicating with wards and departments on patient transfers to improve session times. Address initial face-to-face or telephone complaints from patients or GPs, referring as needed. Serve as point of contact for families, liaising with concierge, GPs, and security teams.
Join our 40-bed acute/neurorehabilitation unit featuring two dedicated therapy gyms. The team employs latest specialist techniques, including robotic equipment and advanced exoskeletons for neurological and limb rehab. High-intensity therapy supports better outcomes, with Bariatric and Isolation rooms for specialized care.
Experience a brand-new high-acuity environment encouraging expertise growth across specialties with expert clinicians. Our mission, ‘Caring for life, researching for health, and educating those who serve’, ensures professional development commitment. As a private hospital, reinvest all profits for meaningful, tailored support.
Requirements
- Excellent customer service skills
- Highly refined verbal communication skills for patients and next of kin from around the world
- Good keyboard and IT skills including Microsoft Office
- Previous experience in a private hospital preferred
- Experience of dealing with members of the public in patient-facing roles
Responsibilities
- Perform administrative duties such as filing, photocopying, letter writing and dealing with telephone enquiries regarding clinic activity
- Communicate with wards and departments regarding patient transfers to improve session start/finish times and turnaround
- Deal initially with face-to-face or telephone complaints from patients or GPs and refer as appropriate
- Provide point of contact and service for patients’ families, liaising with concierge, GPs, security and support teams
- Update departmental time sheets and enter workforce hours on electronic system
Benefits
- Brand-new high-acuity environment with the latest equipment
- Grow expertise across multiple specialties in collaboration with expert clinicians
- Unwavering commitment to professional development via mission
- Reinvest all profits back into organisation for meaningful, tailored support
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