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Cleveland Clinic London

Ward Clerk - Neuro-Rehabilitation - Part-Time

1w

Cleveland Clinic London

London, GB · Part-time · £29,304 – £33,651

About this role

Cleveland Clinic London seeks a Ward Clerk to join the Neuro-Rehabilitation team. This part-time role plays a vital role in the patient’s journey, contributing to smooth ward operations. Assist with administration processes and handle patient/relative enquiries courteously, respecting dignity and confidentiality.

Manage procedure and operating theatre lists while communicating with wards and departments on patient transfers to improve session times. Address initial face-to-face or telephone complaints from patients or GPs, referring as needed. Serve as point of contact for families, liaising with concierge, GPs, and security teams.

Join our 40-bed acute/neurorehabilitation unit featuring two dedicated therapy gyms. The team employs latest specialist techniques, including robotic equipment and advanced exoskeletons for neurological and limb rehab. High-intensity therapy supports better outcomes, with Bariatric and Isolation rooms for specialized care.

Experience a brand-new high-acuity environment encouraging expertise growth across specialties with expert clinicians. Our mission, ‘Caring for life, researching for health, and educating those who serve’, ensures professional development commitment. As a private hospital, reinvest all profits for meaningful, tailored support.

Requirements

  • Excellent customer service skills
  • Highly refined verbal communication skills for patients and next of kin from around the world
  • Good keyboard and IT skills including Microsoft Office
  • Previous experience in a private hospital preferred
  • Experience of dealing with members of the public in patient-facing roles

Responsibilities

  • Perform administrative duties such as filing, photocopying, letter writing and dealing with telephone enquiries regarding clinic activity
  • Communicate with wards and departments regarding patient transfers to improve session start/finish times and turnaround
  • Deal initially with face-to-face or telephone complaints from patients or GPs and refer as appropriate
  • Provide point of contact and service for patients’ families, liaising with concierge, GPs, security and support teams
  • Update departmental time sheets and enter workforce hours on electronic system

Benefits

  • Brand-new high-acuity environment with the latest equipment
  • Grow expertise across multiple specialties in collaboration with expert clinicians
  • Unwavering commitment to professional development via mission
  • Reinvest all profits back into organisation for meaningful, tailored support